Insurance Customer Service Representative

Insurance Customer Service Representative - Remote Job Overview We are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to policyholders. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Insurance industry experience is a plus but not necessary. Remote Customer Service Representative Positions Offer

• A competitive base salary with an earning potential of up to $65k/year.
• Benefits including medical, dental, vision, 401k, and a generous PTO policy.
• Comprehensive training and professional development opportunities.
• A flexible remote work opportunity within a supportive team environment.

Responsibilities

• Serve as the primary contact for policyholders, addressing inquiries, resolving issues, and providing information on insurance products and services.
• Assist customers with policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines.
• Guide customers through the claims process, including initiating claims, collecting necessary information, and facilitating communication between clients and claims adjusters.
• Educate customers on policy coverage, terms, and conditions, helping them make informed decisions about their insurance needs.
• Maintain accurate records of customer interactions, transactions, and inquiries in CRM system.

Requirements

• Excellent verbal and written communication skills.
• A passion for delivering exceptional service and a genuine desire to help customers.
• Proven ability to resolve customer issues promptly and effectively.
• Strong organizational skills and meticulous attention to detail.
• Basic understanding of insurance products and terminology is a plus but not necessary.
• Comfortable using CRM software, Microsoft Office Suite, and other relevant customer service tools.