Live Chat Representative

Job Description:

Cognizant Technology Solutions is seeking a passionate and dedicated Live Chat Representative to join our team in Washington, D.C. This full-time position is at the Associate level and requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer service through live chat support - Respond to customer inquiries, resolve issues, and provide product information - Maintain a high level of professionalism and empathy in all customer interactions - Collaborate with other team members to ensure a seamless customer experience - Utilize innovative problem-solving skills to address customer concerns - Demonstrate emotional intelligence in dealing with challenging situations

Requirements: - 3+ years of experience in customer service or a related field - Strong communication skills and a customer-focused attitude - Ability to work efficiently in a fast-paced environment - Proficiency in typing and using chat platforms - Knowledge of customer relationship management (CRM) software is a plus

Personality Traits: - Passionate about providing excellent customer service - Dedicated to helping customers and resolving issues promptly

Soft Skills: - Ability to innovate and find creative solutions - Demonstrates emotional intelligence in interactions with customers

Benefits: - Travel opportunities - Visa sponsorship for eligible candidates - Retirement plan options - Competitive salary and benefits package

Working Environment: At Cognizant Technology Solutions, we promote equality and fairness for all employees. Our inclusive and diverse work environment allows individuals to thrive and grow in their careers.

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity in the workplace and encourage all qualified individuals to apply for this position.

Deadline to Apply: July 1, 2024

Don't miss out on this exciting opportunity to join a leading technology company and make a difference in the lives of our customers. Apply now to become a part of our team as a Live Chat Representative in Washington, D.C.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.