Live Chat Representative

Job Description:

Tesoro is seeking a dedicated and energetic Live Chat Representative to join our team in San Diego, California. As a Live Chat Representative, you will be responsible for providing exceptional customer service and support through the live chat platform on our website. This is a full-time position at the Associate Level, requiring a minimum of 2 years of experience in a customer service role.

Responsibilities: - Engage with customers in real-time through live chat to provide support, answer questions, and troubleshoot issues - Maintain a positive and professional attitude while assisting customers with their inquiries - Utilize creativity and communication skills to effectively engage with customers and provide solutions to their problems - Document all customer interactions and inquiries accurately in our CRM system - Collaborate with other team members to ensure a seamless customer experience across all channels - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet and exceed key performance metrics related to response times, customer satisfaction, and resolution rates

Requirements: - Proven experience in a customer service role, preferably in a live chat or online customer support environment - Strong communication skills, both written and verbal - Ability to think creatively and adapt to changing situations quickly - Excellent problem-solving skills and the ability to work well under pressure - Proficiency with CRM software and live chat platforms - High school diploma or equivalent required; Bachelor's degree preferred - Must be able to work full-time hours and be available to work weekends and evenings as needed

Benefits: - Comprehensive training and professional development opportunities - Gym membership reimbursement - Company transportation options for commuting employees

Working Environment: At Tesoro, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best possible experience for our customers, and we are committed to creating a positive and inclusive work environment for all employees.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Tesoro is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status. We are committed to diversity and inclusion in all aspects of our organization and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.