Live Chat Representative - Work from home

Job Description:

Live Nation Entertainment is seeking a dedicated and resilient Live Chat Representative to join our team in Indianapolis, Indiana. This is a full-time, work-from-home position at the Associate Level, requiring at least 3 years of experience in a similar role.

Responsibilities: - Engage with customers through live chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner - Utilize knowledge of products and services to effectively communicate with customers and provide accurate information - Collaborate with colleagues worldwide to ensure a seamless customer experience - Handle multiple chat conversations simultaneously while maintaining a high level of customer satisfaction - Document interactions and follow up on customer inquiries as needed

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficient in multitasking and managing time effectively - Previous experience in customer service or live chat support preferred

Personality Traits: - Dedication to providing excellent customer service - Resilience in handling challenging situations

Soft Skills: - Ability to work well in a team environment - Strong presentation skills

Benefits: - Paid Time Off (PTO) - Paid sick leave - Disability insurance

Working Environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Equal Opportunity Statement: Live Nation Entertainment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-16

If you meet the requirements for this position and are passionate about providing exceptional customer service, we encourage you to apply to join our team at Live Nation Entertainment as a Live Chat Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.