Remote Live Chat Specialist

Job Description:

Viacom is seeking a dedicated and hardworking Remote Live Chat Specialist to join our team in San Diego, California. As an Associate Level Specialist, you will be responsible for providing top-notch customer service and support through live chat to our customers around the globe.

Responsibilities: - Respond to customer inquiries and provide assistance via live chat in a timely and professional manner - Troubleshoot and resolve customer issues and complaints efficiently - Maintain high customer satisfaction scores by ensuring all inquiries are resolved to the customer's satisfaction - Collaborate with other team members to escalate complex issues and provide a seamless customer experience - Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong project management skills and the ability to multitask - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using live chat software and other customer service tools - Salesforce experience is a plus - Bachelor's degree in a related field preferred

Benefits: - Paid overtime - Training & professional development opportunities - Remote work flexibility - Health insurance options - 401(k) retirement plan

Equal Opportunity Statement: Viacom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: July 15, 2024

If you are a dedicated and hardworking individual with excellent communication skills and a passion for customer service, we encourage you to apply for the Remote Live Chat Specialist position at Viacom in San Diego, California. Join our team and be a part of a company that values diversity and respect for all perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.