Online Call Center Associate

Job Description:

CBRE Group is currently seeking a dedicated and adaptable Online Call Center Associate to join our team in San Antonio, Texas. As an Associate Level position, candidates should have a minimum of 3 years of experience in a call center or customer service role.

Responsibilities: - Handle inbound and outbound calls with customers to address inquiries, resolve issues, and provide exceptional customer service - Utilize strategic planning and project management skills to improve call center processes and efficiency - Maintain a high level of professionalism and empathy when interacting with customers to ensure a positive experience - Collaborate with team members and other departments to address customer needs and concerns effectively - Accurately document all customer interactions and follow up as needed - Meet or exceed call center metrics and goals set by management - Stay informed about company products, services, and promotions to provide accurate information to customers

Requirements: - 3+ years of experience in a call center or customer service role - Strong communication and interpersonal skills - Ability to adapt to a fast-paced and dynamic work environment - Strategic planning and project management skills - Proficiency in Microsoft Office applications - High school diploma or equivalent required, college degree preferred

Benefits: - Paid overtime - Gym membership - Remote work flexibility - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: CBRE Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any classification protected by law.

Deadline to apply: July 16, 2024

Join CBRE Group as an Online Call Center Associate and be a part of a dynamic team focused on delivering exceptional customer service and enhancing the customer experience. Apply now and take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.