Online Chat Support Assistant

Job Description:

Affirm is seeking a proactive and enthusiastic Online Chat Support Assistant to join our team in New York City. The ideal candidate will be driven, energetic, and possess strong decision-making and persuasion skills. This is an entry-level position with the opportunity for growth within the company.

Responsibilities: - Provide online chat support to customers in a timely and professional manner - Answer customer inquiries, resolve issues, and provide information about our products and services - Escalate complex issues to higher levels of support as needed - Collect and analyze customer feedback to improve the overall customer experience - Work closely with other departments to ensure a seamless customer experience - Meet or exceed performance goals for response times, resolution rates, and customer satisfaction

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency with chat support software and technology - High school diploma or equivalent required

Benefits: - Profit sharing - Employee discounts - Dental insurance

Working Environment: At Affirm, we nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, collaboration, and a strong work ethic. Our team is passionate about what they do and committed to providing the best possible service to our customers.

Equal Opportunity Statement: Affirm is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-04-02

If you are a motivated individual with a passion for customer service and a desire to grow within a dynamic organization, we encourage you to apply for the Online Chat Support Assistant position at Affirm in New York City. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.