Online Client Relations Manager

Job Description:

As an Online Client Relations Manager at Instacart in Washington, D.C., US, you will be responsible for maintaining and enhancing client relationships through online platforms. This role requires a high level of independence and adaptability as you will be serving as the main point of contact for clients, handling inquiries, addressing concerns, and providing timely and effective solutions to ensure client satisfaction.

Responsibilities: - Manage and nurture client relationships through online communication channels - Provide exceptional customer service and support to clients - Resolve client issues and complaints in a timely and professional manner - Collaborate with cross-functional teams to address client needs and achieve business goals - Develop and implement strategies to enhance client engagement and loyalty - Analyze client feedback and data to identify trends and opportunities for improvement - Prepare and deliver presentations to clients on company products and services - Stay up-to-date on industry trends and best practices in online client relations - Collaborate with the marketing team to create engaging content for online client communication

Requirements: - Bachelor's degree in Business Administration or related field - 5 years of experience in client relations or customer service - Strong communication and interpersonal skills - Proven track record of building and maintaining client relationships - Excellent problem-solving skills - Proficiency in online communication tools and platforms - Ability to work independently and adapt to changing circumstances - Presentation skills - Adaptable to a fast-paced environment - Ability to travel as needed

Benefits: - Company equipment provided - Travel opportunities for client visits and conferences - Paid sick leave

Working Environment: At Instacart, we encourage calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and a growth mindset. As an Online Client Relations Manager, you will have the opportunity to make a real impact on our clients' experience and drive business growth through strategic client relations.

Deadline to Apply: March 25, 2024

Equal Opportunity Statement: Instacart is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.