Online Client Service Assistant

Job Description:

Alphabet, a leading online client service provider, is seeking a motivated and enthusiastic Online Client Service Assistant to join our team in Fort Worth, Texas. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in client service.

Responsibilities: - Provide exceptional online customer service to clients via email, chat, and phone - Assist clients with product inquiries, order tracking, and issue resolution - Maintain accurate and up-to-date client records in the database - Collaborate with other team members to ensure a seamless client experience - Identify opportunities to improve processes and customer satisfaction - Stay current on product knowledge and industry trends to better assist clients - Handle customer complaints and ensure a timely resolution

Requirements: - Resourceful and adaptable, able to handle changing priorities in a fast-paced environment - Strong emotional intelligence and excellent communication skills - Ability to work well in a team and independently - Proficient in using Microsoft Office and CRM systems - High school diploma or equivalent - Must be authorized to work in the US

Benefits: - Life insurance - Training & professional development opportunities - Parental leave

Working Environment: At Alphabet, we are committed to creating a culture of inclusivity and diversity. We believe that a diverse workforce leads to better innovation and understanding of our clients' needs. As an Online Client Service Assistant, you will have the opportunity to pave the way for diversity and inclusivity within our team, creating a culture of belonging.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Alphabet is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to promoting an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.