Online Customer Service Specialist

Job Description:

Symantec, a leading cybersecurity company located in San Antonio, Texas, is seeking an Online Customer Service Specialist to join our team. This is a full-time entry-level position ideal for individuals with at least 1 year of experience in customer service.

Responsibilities: - Respond to customer inquiries and issues via various online platforms, including email, chat, and social media - Provide timely and accurate information to customers regarding product and service inquiries - Handle customer complaints and resolve issues in a professional and efficient manner - Collaborate with other team members to ensure a seamless customer experience - Maintain a high level of customer satisfaction by going above and beyond to meet their needs - Ability to troubleshoot technical issues and provide solutions to customers - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - Energetic and resourceful personality traits - Strong people management and adaptability soft skills - Excellent communication skills, both written and verbal - Ability to work well under pressure in a fast-paced environment - Proficiency in using online platforms and customer service software - High school diploma or equivalent required; college degree preferred

Benefits: - Company equipment provided - Paid overtime opportunities - Joining bonus for successful candidates

Working Environment: At Symantec, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively in a positive and supportive environment to provide the best possible service to our customers.

Deadline to Apply: Interested candidates should apply by May 17, 2024, to be considered for this position.

Equal Opportunity Statement: Symantec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.