Online Customer Support Associate

Job Description:

As an Online Customer Support Associate at IBM in Seattle, Washington, you will be responsible for providing exceptional customer service and support through various online channels. This role requires a high level of independence and passion for helping customers resolve their inquiries and technical issues effectively.

Responsibilities: 1. Responding to customer inquiries and troubleshooting technical issues via online platforms such as email, chat, and social media. 2. Providing timely and accurate assistance to customers, ensuring a positive customer experience. 3. Collaborating with cross-functional teams to address complex customer issues and escalations. 4. Documenting customer interactions and feedback to improve processes and services. 5. Assisting with training new team members and sharing best practices. 6. Maintaining a high level of professionalism and empathy when interacting with customers.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Minimum of 4 years of experience in customer support or a similar role. 3. Strong communication skills and the ability to effectively interact with customers and internal teams. 4. Excellent time management skills and the ability to prioritize tasks in a fast-paced environment. 5. Self-motivated and able to work independently with minimal supervision. 6. Passion for delivering exceptional customer service and resolving customer issues. 7. Experience with online customer support platforms and tools is preferred.

Benefits: 1. Retirement plan options. 2. Company-provided equipment for remote work. 3. Vision insurance coverage.

Working Environment: At IBM, we support our employees in their personal and professional development by providing opportunities for growth, training, and advancement. We foster a collaborative and inclusive work environment where every team member is valued and respected.

Equal Opportunity Statement: IBM is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any protected status.

Deadline to Apply: April 2, 2024

Join our team at IBM and make a difference in the world of online customer support! Apply now to be part of a dynamic and innovative company that values your skills and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.