Online Support Associate

Job Description:

We are looking for a hardworking and driven Online Support Associate to join our team at IBM in Denver, Colorado. As an Associate Level position, you will be responsible for providing online support to customers, resolving technical issues, answering inquiries, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries and provide technical support through online channels such as email, chat, and social media - Troubleshoot technical issues and resolve customer concerns in a timely manner - Collaborate with cross-functional teams to escalate and resolve complex technical issues - Document and track customer interactions and issue resolutions - Stay up-to-date on product knowledge and industry trends to provide accurate and helpful information to customers - Assist with testing new products and features before they are released to customers - Provide feedback to improve customer support processes and procedures

Requirements: - 3 years of experience in customer support or technical support roles - Strong time management skills to handle multiple inquiries simultaneously - Excellent communication skills to effectively interact with customers and internal teams - Ability to work independently and as part of a team in a fast-paced environment - Proficient in using online support tools and software - Bachelor's degree in a related field is a plus

Benefits: - Profit sharing opportunities - Paid Time Off (PTO) - Company transportation options - Health and wellness initiatives to promote employee well-being

Equal Opportunity Statement: IBM is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

If you are a motivated individual with a passion for customer support and technology, we encourage you to apply for the Online Support Associate position at IBM in Denver, Colorado. The deadline to apply is March 26, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.