Online Support Associate

Job Description:

Health Net is seeking a motivated Online Support Associate to join our team in Philadelphia, Pennsylvania. As an entry-level position, this role is perfect for individuals with 1 year of experience who possess a drive to succeed and are adaptable to the ever-changing online support landscape.

Responsibilities: 1. Provide online support to customers via chat, email, and phone, addressing any inquiries or issues promptly and professionally. 2. Assist in troubleshooting technical issues related to our online platforms and escalate complex problems to the appropriate team. 3. Collaborate with cross-functional teams to improve customer experience and streamline online support processes. 4. Monitor online user activity and report on key metrics to identify trends and areas for improvement. 5. Conduct online training sessions for customers on how to navigate our online platforms effectively. 6. Stay up-to-date on industry trends and best practices in online support to continuously enhance the customer experience.

Requirements: 1. 1 year of experience in a customer service or online support role. 2. Excellent communication skills and the ability to effectively communicate with customers in a professional manner. 3. Strong problem-solving skills and the ability to think on your feet to address customer concerns. 4. Leadership skills to take ownership of customer issues and drive them to resolution. 5. Presentation skills to effectively convey information to customers during online training sessions. 6. Adaptable nature to thrive in a fast-paced, dynamic environment.

Personality Traits: 1. Adaptable - Able to quickly adjust to changing circumstances and priorities. 2. Driven - Motivated to achieve success and meet objectives.

Benefits: 1. Paid sick leave to take care of your health. 2. Visa sponsorship for qualified candidates. 3. Gym membership to promote a healthy work-life balance.

Working Environment: At Health Net, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a collaborative spirit to drive our success.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Health Net is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities for all individuals regardless of race, color, religion, sex, national origin, age, disability, or genetic information.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.