Online Web Chat Assistant

Discovery Communications is seeking an Online Web Chat Assistant to join our team in Houston, Texas. This entry-level position is perfect for someone who is independent, motivated, and excited about working in a dynamic online environment.

Responsibilities: 1. Engage with customers through online chat to provide assistance, answer questions, and resolve issues in a timely and professional manner. 2. Analyze customer inquiries to identify trends and improve overall customer experience. 3. Manage multiple chat conversations simultaneously while maintaining a high level of quality and efficiency. 4. Collaborate with team members to ensure consistent and accurate information is being provided to customers. 5. Assist in developing and implementing chat support strategies to enhance customer satisfaction.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to work independently and prioritize tasks effectively. 3. Strong analytical skills with the ability to effectively manage multiple conversations. 4. Previous experience in customer service or online chat support is a plus. 5. Ability to handle difficult customers and challenging situations with professionalism and empathy. 6. Strong people management skills to effectively interact with a diverse customer base.

Benefits: - Disability insurance - Life insurance - Free food

Working Environment: At Discovery Communications, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and supportive atmosphere where employees can thrive and grow.

Equal Opportunity Statement: Discovery Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 13, 2024

Join us at Discovery Communications and be a part of a team that is dedicated to providing exceptional customer service in an innovative and fast-paced online environment. Apply now to become our Online Web Chat Assistant in Houston, Texas!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.