Product design researcher

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Reporting to the Sr. Manager of Product Design & Research, this global role will have success factors linked to strong product research experience, and methodological approach to solving problems from different angles, analyzing pros and cons of different solutions thinking. You will lead research activities and deliver clear and insights to the product and business teams. Additionally, your role will help define future state goals that support the business and expand our reach into more areas of our customers lives. This is a remote role base out of West Chester, PA.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

Customer Research

• In collaboration with other Customer Journey Leads, align and update us on a results of consumer behavior finding; Deliverables include customer journey maps, validation boards, hypotheses tracking, pattern analysis, impact of iterations recommended.

• Expertise in analyzing and communicating 3rd party research.

• Consumes research material from industry leaders to further support recommendations and research efforts.

Usability Research

• Develop and report on usability testing throughout the product development process.

• Conduct research insights through concise and meaningful reporting.

• Provide insights based on research findings.

Data Analysis

• Use tools such as Google Analytics, Contentsquare, Qualtirics and Adobe Analytics and analyze quantitative data to identifies opportunities to improve the user experience.

• Work with A/B testing to provide behavior analysis to support test results and further improve experiences and design experiments.

• Use data reports through tableau and other sources to validate user experience hypothesis derived from other sources.

UX Best Practice

• Understand and share current and latest methods for design research and the externalization of consumer patterns.

• Firm knowledge of design patterns, mental models, digital guidelines and experiences to advice team and expedite design solutions.

• Perform heuristic reviews to identify fundamental design flaws and usability issues affecting customer experience.

What You Bring

• You will have a degree in Human Centered Design, Cognitive Psychology, UX or equivalent research relevant areas or a combination of education and experience

• You will have 2+ years' experience working in a video/web/interactive related field.

• You will experience in research and familiar with Streaming Technologies for E-commerce on Roku, Apple TV, LG Apps, and Amazon Fire Apps, along with websites and mobile apps (iPhone and android)

• You will have experience with analytics such as Acoustic, Google Analytics, Contentsquare or similar data measurement tools, and a basic knowledge of design tools

• You will have experience in research methods investigating design opportunities.

• You will have experience running usability tests, interviews, and surveys using prototypes or live versions of products.

• You will have knowledge of

  usertesting.com

  , Qualtrics, or similar tools.

• You will be familiar with TV OS, HTML and CSS, and a working knowledge of current technology, equipment and protocols for interactive experiences.

• Remote work is not permitted in NYC at this time.

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Join us as we enrich life’s everyday moments – including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate

flexible working options, our Qurated community

, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.