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Be a part of a world-class academic healthcare system at UChicago Medicine as a Senior Service Desk Analyst in the IT Technology Services department. This is a remote, work from home opportunity with occasional travel to our Darien location as needed.
Job Summary
Under minimal supervision, this position acts as the first point of contact for technical support requests from users throughout the Medical Center and Biological Sciences Division (BSD) and provides second level support to other BSD/UCMC Help Desk Analysts. The Senior Analyst monitors the requests of other analysts and provides guidance and training as needed. The Senior Analyst works to resolve support requests before they are assigned to a field technician. Ensures that all Help Desk Analysts adhere to established guidelines and service level agreements and assists with managing client relationships.
Essential Job Functions
Required Qualifications
Preferred Qualifications
Position Details
Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.
We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.
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Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.
University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:
The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applic
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