Shared Services Operations Specialist

The Shared Services Operations Specialist is responsible for processing and researching loan items to include processing checks and performing monetary transactions.

Key Responsibilities:

Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis or research.

May perform monetary functional transactions such as posting deposits to client servicing system, processing premium payments, updating insurance data, balancing and sending wire disbursements, or transmitting stop pay requests directly to financial institution bank accounts.

Responsible for performing analysis on and resolving issues related to disbursements through review of system transactions, checks, reports, phone or written inquiries.

Uses computerized system for tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.

May work in multi-functional areas with multiple clients.

Provides assistance and back up as needed to meet client requirements and SLA's.

Handles other duties/projects based on business needs.

This is a full-time position.
Hours of operation: Monday through Friday from 7:30 a.m to 8:30 p.m EST.

Schedule will fall under hours of operation – 40 hours a week.

What are the requirements needed for this position?

• High School diploma or GED
• Good organizational skills and the ability to manage multiple tasks and meet deadlines.
• Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint
• Data Entry/document processing experience
• Good oral and written communication skills and professional etiquette
• Positive attitude/desire to learn

Preferred Experience, Skills, and Knowledge

• 1 year experience in customer service
• Proficient with MS Excel
• Cash handling experience preferred (Check Recon/SMBR)
• 2-year college degree
• Good verbal/written communication skills
• Solid work quality, accuracy and proficiency
• Sound analytical skills
• Solid internal and external communication skills
• General system application and processing knowledge
• Solid customer service skills
• Ability to adapt well to change.

**Onsite position**

Pay Rate: $16.00-$16.50, based on candidate background, experience and work location, while also allowing for salary growth within the position.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances.

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.