Remote Support Assistant

Job Description:

As a Remote Support Assistant at Amazon, located in Charlotte, North Carolina, you will be responsible for providing efficient and effective remote support to customers and clients. This entry-level position requires zero years of experience, making it a great opportunity for motivated and resourceful individuals looking to kickstart their career.

Responsibilities: 1. Respond to customer inquiries and provide technical support via phone, email, or chat. 2. Troubleshoot and resolve technical issues with software, hardware, and applications. 3. Assist with remote installations, configurations, and updates for customers. 4. Document and escalate unresolved issues to the appropriate team for resolution. 5. Collaborate with other team members to improve processes and enhance customer satisfaction.

Requirements: 1. Motivated and resourceful individual eager to learn and grow in a fast-paced environment. 2. Strong soft skills such as creativity and planning to effectively solve problems and provide innovative solutions. 3. Excellent communication skills to interact with customers professionally and efficiently.

Benefits: 1. Travel and spending expenses covered for work-related trips. 2. Medical coverage for you and your dependents. 3. Paid sick leave to take care of your health and well-being.

Working Environment: At Amazon, we foster transparency and open dialogue for effective communication at all levels. We believe in providing a supportive and collaborative work environment where all employees can thrive and succeed.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Amazon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.