Support Specialist - Work from home

Job description: Expedia is seeking a Support Specialist to join our team in a work-from-home position based in Houston, Texas. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will be resourceful, passionate, detail-oriented, and analytical.

Responsibilities: - Provide timely and effective customer support via phone, email, and chat - Troubleshoot technical issues and provide solutions to customers - Document and track customer interactions in our CRM system - Collaborate with other team members to resolve complex issues - Continuously improve processes and customer service delivery - Stay up-to-date on product and service offerings to better assist customers - Meet or exceed KPIs related to customer satisfaction and resolution times

Requirements: - 2 years of experience in a customer service or technical support role - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Proficiency with CRM systems and Microsoft Office Suite - High school diploma or equivalent

Benefits: - Competitive salary - Paid Time Off (PTO) - Relocation allowance - Parental leave - Training and development opportunities

Working environment: At Expedia, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in our work. As a Support Specialist, you will have the opportunity to make a real impact on our customers and the company as a whole.

Equal opportunity statement: Expedia is an equal opportunity employer. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.