Web Chat Specialist - Work from home

Job Description:

Hershey is seeking a motivated and independent Web Chat Specialist to join our team in San Diego, California. This is a full-time position that allows for remote work from home. As an entry-level position, we require at least 1 year of experience in a similar role. We are looking for individuals who are creative, detail-oriented, and able to work independently.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Assist customers with product questions, order status, and technical support - Troubleshoot and resolve customer issues effectively - Provide product recommendations and information to customers - Maintain accurate records of customer interactions and transactions

Requirements: - 1 year of experience in a customer service or web chat support role - Strong communication and interpersonal skills - Ability to work independently and manage time effectively - Creativity and problem-solving skills - Attention to detail and accuracy - Proficiency in typing and computer skills

Benefits: - Profit sharing opportunities - Medical coverage - Gym membership

Working Environment: At Hershey, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and independent thinking. Our team is dedicated to providing excellent customer service and support to our valued customers.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Hershey is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.