Rep, Customer Service

Target PR Range: 19-22/hr
*Depending on experience Summary: The main function of a call center/customer service specialist is to interact with patient's to provide information in response to inquiries about products, medical inquiries, and to handle complaints. A typical Patient Support Agent is responsible for determining the patient's issue, offer possible solutions or providing follow-up as needed. Patient Support Agents may be inbound, outbound or a combination of both. Job Responsibilities:

• Provide patient education on valvular heart disease and company products.
• Contact patients to respond to inquiries or to notify them of case updates.
• Refer patient grievances to designated departments for further investigation.
• Keep records of patient interactions via digital patient database, recording details of inquiries, complaints, and comments, as well as actions taken.
• Collaborate with employees across all business units.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently, prioritize, and manage ones time.
• Ability to accurately document and record customer/client information into a CRM.
• Previous experience with computer applications, such as Microsoft Word and Excel.
• Previous experience with Microsoft Outlook and Teams a plus.

Education/Experience:

• High School Diploma or GED
• 2-4 years customer service experience
• Healthcare call center or in healthcare setting experience required

*CO/NYC candidates might not be considered