Representative, Customer Service

LC Industries – Job Description

Base Supply Center Sales Rep

I. JOB DESCRIPTION

Department: Base Supply Center

Location: Various

Reports to: Assistant Store Manager/ Store Manager

II. STATEMENT OF PURPOSE

Increase sales volume and customer base for LCI Base Supply Centers in assigned territory. Sell LCI products and services to federal customers and eligible government contractors in assigned territory.

III. RESPONSIBILITY FOR WORK OF OTHERS

None.

IV. BUSINESS COMMUNICATION

Must be capable of clearly presenting business information to customers, co-workers, staff and management using verbal and written methods.

V. SUPERVISION REQUIRED

Intermittent, with weekly goals and monthly performance reviews.

1. EDUCATION REQUIRED

High School Graduate, with two years relevant training.

• TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED

Must be skilled in sales fundamentals, interpersonal relationships, problem solving and goal setting. Must be computer literate and have training in word processing, spreadsheets, and presentation fundamentals. Some government experience or sales history preferred.

VIII. EXPERIENCE REQUIRED

Five years experience in sales related field. Preferably within a military or retail environment.

IX. TRAVEL REQUIRED

None

1. SPECIFIC DUTIES AND RESPONSIBILITIES

• Develop new customers, both on base and surrounding area, for LCI Base Supply Centers.
• Expand business of current customer base through sales calls, special programs, legal incentives, and needs fulfillment.
• Identify new opportunities for increased market share.
• Sell LCI products to key government direct buyers.
• Eliminate, through planned sales calls, non-buying customers.
• Solve customer sales and service issues through direct intervention.
• Assist in planning and executing BSC special events such as vendor fairs.
• Participate in vendor fairs and other ‘on base’ promotions.
• Build long term, positive business relationships with key customers.
• Identify and respond to new business opportunities.
• Prioritize sales and call efforts by customer volume and potential.
• Sell e-Commerce sites to federal customers outside the reach of current supply centers.
• Keep accurate account records of customers and non-buy customers.
• Other duties as may be directed by store manager.
• PHYSICAL DEMANDS
• While performing the duties of this job, the employee is in a moderate office environment. The employee is regularly required to sit; stand; walk and use hands.
• WORK ENVIRONMENT
• The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.
• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)