REVENUE TAX SPECIALIST I

Are you ready to join our team? The Illinois Department of Revenue Taxpayer Assistance Division in the Taxpayer Services Administration is seeking to hire a highly motivated individual to serve as a Revenue Tax Specialist I. The ideal candidate will be well versed in all taxes administered by the Department of Revenue. The desired candidate will utilize the customer service skills and tax training received as a Revenue Tax Specialist Trainee to serve the taxpayers in our Chicago office in person, through email, and telephone. A semi-automatic promotion to Revenue Tax Specialist II is also on the horizon! Come join our team and receive the gratitude of the taxpayers you serve.

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.

Agency : Department of Revenue 
Closing Date/Time: 06/21/2024; 11:59PM 
Salary:  (Effective 7/1/24) Full Range $4,412-$5,991/monthly
Job Type: Salaried 
County:  Cook
Number of Vacancies: 1
Plan/BU:  RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 37822  

Essential Functions

1. Under general supervision, reviews, analyzes and adjusts routine and highly technical original and amended tax returns, schedules, and supporting documentation.
2. Reviews and performs research on various source documents in providing information, guidance and assistance to Illinois and out-of-state taxpayers and/or their representatives, in writing and orally of a routine and priority nature, relating to the various taxes administered by IDOR in addition to interpretation of the Illinois Business Registration, and Electronic Filing Application rules and regulations.
3. Performs research necessary to resolve discrepancies or deficiencies.
4. Confers with and initiates correspondence to taxpayers and/or their representatives on status of accounts and to determine the nature of inquiries, problems or complaints.
5. Assigned throughout the Customer Service Bureau to assist in higher level tax related duties as required.
6. Approves or denies progressively difficult reasonable cause requests based on procedural and statutory guidelines.
7. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

1. Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.

Conditions of Employment

1. Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
2. Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
3. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
4. Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, table, etc.
5. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: 8:30AM-5:00PM: Monday-Friday
Work Location:  IL Dept of Revenue

Taxpayer Services- Customer Service/Taxpayer Assistance/Chicago Field Office

555 West Monroe Street, Chicago IL 60661

 

Agency Contact:  

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE-

Posting Group:  Legal, Audit & Compliance

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

We recommend a copy of your resume be included with the application.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

Tracking #36215