RI-Call Center Associate I

Join The Winning Team!

• This job pays $21.00 and is Remote (Must live in Rhode Island)

• Competitive medical benefits start on first day of employment

• 3 weeks of paid vacation

• 401K with employer match with instant vesting

• No Sales involved

• 2nd shifts available

The first week of training will be in person in West Greenwich, RI. The remaining weeks of training will be remote.

Responsibilities

Answers inbound calls, emails and chats from clients, retailers and lottery customers.

• Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
• Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
• Diagnose and troubleshoot problems and take appropriate action.
• Promote and enhance excellent customer relations.

Qualifications

• High School diploma or equivalent
• 1 year of customer service experience within a call center or comparable industry preferred
• Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
• 24 hours per dayx 365 day per yearcall center, weekends and holidays required
• AllShifts Available - 1st, 2nd

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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