Seasonal Customer Service Representative

Looking to TRADE up to a better opportunity? Baldwin Heating & Cooling is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team in South Alabama. This is a seasonal position, great for teachers this summer! The Customer Service Representative position is paid hourly.  

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We are seeking a dedicated Customer Service Representative to join our team. This seasonal, part-time position involves handling customer inquiries, crisis management, booking service calls, and dispatching technicians. If we sound like the perfect fit for you, apply today! 

We are an Equal Employment Opportunity Employer  

What you will do:

• Answer incoming calls from new and existing customers
• Manage customer concerns by providing appropriate information and assistance to customers in urgent need while ensuring a positive customer experience
• Schedule service calls and appointments for customers
• Coordinate and dispatch service technicians to multiple locations, ensuring timely response to customer requests.
• Participate in training sessions to familiarize yourself with company policies, procedures, and service offerings.

Who you are:

• Strong communication and interpersonal skills.
• Ability to manage and prioritize tasks in a fast-paced environment.
• Empathetic and customer-focused approach.
• Flexible and teamwork focused.
• Available to work on holidays

Pay Range:

$17.00-$20.00 per hour

Ability to commute:

• Daphne, AL: Reliably commute or planning to relocate before starting work (Required)

If you are a customer-focused individual with excellent communication skills and the ability to thrive in a remote environment, we invite you to apply for this exciting opportunity to contribute to our team's success.