Security Guard

The Promontory is looking for friendly and experienced folks to join our in-house Security Team.

As a venue, we strive to be #1 in Safety and Hospitality and offer an unparalleled party and concert-going experience to our guests. 

Whether checking credentials or IDs, securing the stage, or escorting an artist team backstage, a successful Security team member is one that has the safety of our guests as their #1 concern.

The Promontory hosts an incredibly wide array of events and performances - from Live Hip Hop to Afrobeats dance parties to Private Events - the duties of this position are not comprehensive, this person will be asked to enthusiastically jump in where needed to make it happen. 

ABOUT THE ROLE

• Assist in employee and guest ingress, greet and direct crowds, check IDs, enforce credential checks for backstage and artist areas, etc
• Roam in venue and/or venue perimeter to ensure all access points are secure
• Guide guests within the venue (restrooms, merch, VIP areas, ADA areas, etc)
• Assist guests that need medical assistance by calling for Medical services on radio 
• Monitor guest behavior to ensure safe crowd management and address any inappropriate or unacceptable behavior in a timely manner
• Work with House team to write reports of major incidents witnessed during event to assist management in thorough record keeping
• Resolve guest issues with excellent customer service, and identifying when it’s best to escalate to management for extra assistance 
• Enforce house code of conduct, be a strong advocate for inclusivity, respect and a welcoming environment
• Learn, communicate, and practice existing house emergency and evacuation procedures
• Perform other tasks or projects as assigned by management
• This role will have regular hours scheduled beginning May 15, 2024

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work up to 30 hours a week.
• Ability to stand for up to 5-6 hours per shift.
• Will frequently climb stairs, reach, feel, bend, stoop and carry
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music. Earplugs are provided!

Skills

• 21 years of age or older
• Previous music venue/events experience in Security preferred
• Current PERC license preferred but not required
• Skill in interpersonal communication and teamwork
• Up for being adaptable - Checking a bag or ID, standing in a barricade, escorting an artist, or dealing with a difficult guest - happy to be flexible and proactively jump in where you’re needed most.
• Friendly, approachable demeanor - this is important!
• Flexible schedule and an ability to work late hours, including up to 3AM
• Ability to deal with impaired guests in a positive and safety minded manner
• Skilled in de-escalating difficult situations
• Ability to stand for long periods and work in a loud indoor or outdoor environment
• Tolerance of all cultures, music and art forms