Senior Estimate Reviewer

Serves as a Senior team member in Estimate Review department. Processes escalations in accordance with client/department procedures and handles queue coverage, and assignments when needed. Represents management as needed.

• Conducts escalation calls to contractors and logs coaching conversation and Service Level Failures.
• Conducts training and mentoring to new hire groups.
• In periods of high volume, reviews network contractor repair estimates to ensure estimates are technically accurate and meet appropriate industry guidelines and standards for repair.
• Maintains a thorough knowledge of all Estimate Review functions and procedures.
• Participates in special projects or perform duties in other areas as requested.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.

• Bachelor’s degree preferred or minimum of 6+ years experience in construction industry and/or property adjusting, including at least 1 year in the Estimate Review Department.
• Completed Career Path certifications for Estimate Reviewer I, II, & III.
• Demonstrated experience in Estimate Review, with minimum of one year as an Estimate Reviewer 3 or an equivalent combination of education and experience (Note: If Career Path requirements have not met, they must be completed within a mutually agreed upon and/or stated timeframe).
• Thorough knowledge and understanding of Contractor Connection specific applications, workflows, and reporting systems.
• Demonstrated understanding of Contractor Connection and Estimate Review processes and procedures.
• Exhibits team leadership capabilities.
• Ability to handle new assignments and queue coverage as needed.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills.
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal, and oral communication skills.
• Good interpersonal skills.
• Ability to work independently, with minimal supervision.
• Strong work ethic.
• Ability to adapt to a changing environment as programs/procedures change.

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at  .

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.