Service Technician

Job Summary: As a Customer Support Service Technician, you will play a pivotal role in commissioning and handling warranty-related issues for various electromechanical equipment and HVAC product lines. Your responsibilities will include ensuring equipment meets customer specifications, providing technical support to end-users, and offering guidance to sales and service representatives. We are seeking a highly skilled individual to join our team in the United States.

Key Responsibilities:

• Provide customers with comprehensive information on Company Group HVAC products and systems.

• Oversee the commissioning process and ensure smooth operation in diverse environments, with experience in BIM 360 preferred.

• Manage field installations, contracts, and bids on the commercial side, as well as systems engineering and integration of HVAC equipment.

• Effectively handle challenging jobs, aiming to minimize impact on customer experiences while optimizing financial outcomes for the company.

• Develop and document job responsibilities, methods, and procedures for various operational areas.

• Collaborate with engineering and manufacturing teams to resolve issues and implement fixes for equipment in the field.

• Participate in the Authorized Service Partner program, including training, certification, and marketing support for local servicing contractors and representatives.

• Contribute to CRM systems and stay updated on industry trends, training, and manufacturing processes.

Position Requirements:

• Strong understanding of HVAC systems, controls, and software integration.

• Demonstrated experience in managing complex projects and collaborating with diverse stakeholders.

• Ability to adapt and contribute to technology transfer initiatives.

• Commitment to continuous learning and professional development.

Preferred Qualifications:

• Experience with BIM 360 and CRM systems.

• Prior involvement in technology transfer initiatives and product engineering.

Join our team and be a part of shaping the future of HVAC technology while delivering exceptional service to our customers.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.