Shift Lead

JOB SUMMARY

The Shift Lead helps oversee in-store operations alongside the Assistant Manager and plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently.

SUPERVISORY RESPONSBILITIES

• Assists with hiring and training staff.

• Assists with discipline and termination of employees in accordance with policy.

DUTIES & RESPONSIBILITIES

• Greets customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.

• Inputs orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.

• Works together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.

• Uses specific kitchen machinery such as knives, grills, slicers, etc.

• Ensures restaurant cleanliness daily by clearing and wiping tables, sweeping, and mopping floors, washing, and sanitizing kitchen utensils, and servicing restrooms.

• Communicates effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.

• Handles customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.

• Maintains a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

• Assists the Assistant Manager with daily tasks such as scheduling, ordering, and running a business while meeting store sales goals.

• Performs other duties as assigned.

REQUIRED SKILLS & ABILITIES

• Strong supervisory and leadership skills.

• Excellent interpersonal skills with a focus on customer service.

• Excellent time management skills.

• Excellent organizational skills and attention to detail.

• Familiarity with food handling, safety, and other restaurant guidelines.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.

• Previous restaurant experience required; supervisory experience preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods standing and walking.

• Must be able to access and navigate all areas of restaurant.

• Must be able to lift up to 25 pounds at times.

• May be required work in excessive heat and cold in association with the kitchen environment.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a Sub Above , and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.