Sports-minded Customer Service Representative

The Sports-minded Customer Service Representative is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Sports-minded Customer Service Representative will be responsible for building the brand and growth strategy for the business. They will oversee customer plans and marketing to allocate resources across assigned programs. They will also provide advice and guidance to various operating units to ensure overall marketing effectiveness and conduct sales on a day to day basis.

Essential Functions of the Sports-minded Customer Service Representative :

• Plan and initiate sales and direct marketing inquiries to determine trends, industry needs and customer preferences to optimize product and related service planning, to develop target markets, and recommend business development strategies.
• Engage with customers to conduct presentations on services and close sales cycles from start to finish 
• Participate in the development of business sales plans to increase revenue generated.
• Provide strategic direction to ensure a full understanding of communications objectives.
• Build brand equity with consumers, franchisees and employees to maintain the company’s differentiation in the marketplace.
• Enhance existing customer/market data to build a customer base, to increase the rate of repeat customers, reduce defectors and cross-market among all channels
• Provide direction to cross-functional teams in the development & deployment of specific marketing programs to drive targeted revenue, including idealization, testing & operational impact.

Requirements of the Sports-minded Customer Service Representative :

• Bachelor’s Degree in Communications or related field preferred but not required
• High School Diploma or GED 
• 1-2 years experience in a customer-faced role or sales environment 
• Excellent public speaking skills
• Reliable transportation