Strategic Customer Account Partner

Strategic Customer Account Partner

At Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be. We’re an industry leader in electronics life cycle management known for doing the right thing and delivering for our customers. Our team is our most valuable resource, and we work diligently to provide a work environment that is rewarding, engaging, and FUN!

Don’t just take our word for it, visit Dynamic Lifecycle Innovation’s Great Place to Work pageto see what Team Members have to say. We may be a little biased, but we think you’re going to love it here.

Office Location: Onalaska, WI

Position Location: Onsite

Number of Positions: 1

Salary: $58,000 - $75,000 annually

Schedule: Monday - Friday, 8:00 am - 5:00 pm

Benefits: 3 weeks of PTO immediately, increasing to 4 weeks on your first anniversary.  Bi-Annual Performance Reviews to support your professional growth and recognize your contributions.  A robust health and welfare benefits program designed to support you and your well-being, and much more. 

Purpose & Summary:As a Customer Experience Partner at Dynamic, you will be responsible for delivering world-class customer service to Dynamic's largest and most influential accounts. You will establish and nurture personal, and working relationships with clients, ensuring outstanding service for their current needs, anticipating and proactively preparing for future requirements, and identifying opportunities for service expansion. Serving as a liaison between customers and Dynamic's internal teams, you represent customer interests internally and make informed decisions that positively impact clients while safeguarding the company's interests. With an unwavering commitment to excellence and your deep understanding of our customers' service and financial needs, relentlessly pursuing activities within the company to achieve the pinnacle of world-class customer experience.

Day-to-day responsibilities include:

• Field customer calls and address scheduling, billing, settlement data, and service issues.
• Collaborate with our accounting and logistics to ensure smooth operations.
• Maintain high responsiveness, professional communication, and service delivery.
• Manage and expand customer relationships, transitioning from Sales Executive to Customer Experience.
• Provide support and communicate effectively with internal teams and divisions.
• Review contracts, conduct customer surveys, and identify service expansion opportunities.
• Offer feedback to enhance service delivery across various business functions.
• Maintain standardized recurring reports on service utilization, shipments, and financial analysis.

Education & Experience: Over 3 years of business-to-business service experience, balancing needs of logistics, compliance, operations, and account management, and an Associate’s degree in business, marketing or sales, or other relevant field. Additional relevant experience is accepted in lieu of a degree.

Successful Candidate Profile: This role requires the ability to establish rapid connections with others, exuding poise, genuine warmth, and enthusiasm. It entails maintaining a keen eye for detail and seamlessly transitioning between tasks with agility. Possessing high standards, a strong sense of urgency, and thriving in a fast-paced environment are essential attributes for success in this position.

Skills & Abilities:

• Superior verbal and written communication skills, including strong presentation abilities.
• Intermediate to advanced computer skills with an analytical and detailed mindset.
• Strong organization and time management capabilities.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• High emotional intelligence, demonstrating perceptiveness and self-awareness.
• Self-motivated and a team player, able to address and resolve conflicts positively.
• Skilled at building rapport and effectively conveying information both internally and externally.
• Willingness to take on new tasks and adapt to a fast-paced environment.
• Acceptance of change and proven success in dynamic settings.
• Ability to understand and balance the needs of both internal and external customers.

Outstanding candidates have a bachelor’s degree in business or related field, and familiarity with Salesforce, QuickBooks, and compliance standards.

Dynamic Lifecycle Innovations strives to be an employer who stands out from the crowd, and we believe differences that make us unique should be celebrated on an individual level as well. We are proud to be an equal opportunity, affirmative action employer, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other identifier.