Student Success Program Manager

Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.
The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.
Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clay-ton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

Clayton State University seeks a Student Success Program Manager to lead the development and implementation of strategic enrollment and student success initiatives for international and transfer students. The Student Success Program Manager also manages the day-to-day operations of incoming and outgoing exchange and support services and conducts F-1 student and immigration advisement.

International Student Support 60%

• Serve as a Primary Designated School Official (PDSO) and primary campus contact for exchange partner institutions and 3rd party providers.
• Assist with processing SEVIS-related applications and requests from students, reviewing, updating, and maintaining student records, and issuing immigration documents.
• Develop and implement international student orientation, including presenting on maintaining F-1 status, exchange advising, enrolling students in classes, etc., in collaboration with other campus partners.
• Plan and implement comprehensive support services for international students.
• Offer first-level advisement on programs for exchange students on F-1 visa regulations and benefits while maintaining SEVIS compliance and services available to all students; refer them to specialized advising and support resources.
• Serve and provide guidance to international students on various standard issues impacting them, such as personal and financial needs, financial aid, academic issues, health insurance and health care, travel, etc.
• Coordinate exchange programs and workshops that promote the success and retention of the exchange student population including collecting, analyzing assessment data, and preparing reports.
• Develop appropriate program outcomes to track the effectiveness of outcomes.
• Coordinates the annual International Education Week programming and any major international events or speakers.
• Serve as the University liaison for International Communications and Marketing initiatives (external and internal) and create and/or update marketing/communication material, including but not limited to a website, social media, brochures, and program information, annually.

Transfer Student Support 25%

• Plan and implement comprehensive support services for new, incoming transfer students.
• Develop engaging and creative programming, including student check-ins, workshops, and seminars.
• Collaborate with various units to ensure accurate information is available to students.
• Track transfer students¿ progress during the first three (3) semesters to ensure class attendance, academic progress, and retention.
• Identify high-risk students, determine potential issues, and connect them to appropriate support resources across the university

Collaborate with Partners within Student Success Units 10%

• Collaborate with Enrollment Management to develop a student recruitment plan and assist with exchange processes, including but not limited to application reviews, course enrollment, and verification, documentation monitoring, etc.
• Collaborate with other study abroad staff members to develop student academic recruitment plans, liaise with study abroad alumni, and maintain partnerships with exchange partner institutions and third-party providers.
• Collaborate with the Office of New Student Programs to provide targeted orientation activities to international and new transfer students.
• Collaborate with the Center for Academic Success to provide targeted programming and outreach for international and new transfer students
• Collaborate with the Center for Advising & Retention to develop targeted advisement timelines for international students and monitor international student progress each term to ensure compliance.
• Serve on University committees.

Other duties as assigned 5%

This individual must be organized, detailed, and able to multi-task and work in a constantly changing environment. This role requires prioritizing and managing several projects simultaneously and successfully, including but not limited to the student application, advising, arrival, and returning processes, adhering to best practices, and assisting faculty with study abroad processing. Must have excellent communication skills.

Ideal candidates will have increasingly responsible experience in providing international student services and prior experience coordinating outreach programs. A combination of education and relevant experience from which comparable knowledge is demonstrated may also be considered.

Bachelors degree with a minimum 3 years of Higher Education experience or Masters degree required

• Knowledge of student information systems (for example, BANNER) is preferred.
• Ability to maintain confidentiality.
• Consistently exhibit engaging customer service.
• Knowledge of the use of best practices to support persistence and retention efforts across various student populations.
• Intermediate-level use of Microsoft EXCEL to manipulate and report data.
• Excellent interpersonal, oral, and written communication skills.
• Excellent organization and time management skills.
• Must be flexible and be able to prioritize and function independently with minimal supervision.
• Must be able to work cooperatively and diplomatically with superiors, peers, students, external constituents, and individuals from various cultures.

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
Additionally, USG supports Freedom of Expression, as stated in Board Policy 6.5, Freedom of Expression and Academic Freedom, which can be found online at

Offers of employment are contingent upon completion of a background investigation, including a criminal background check demonstrating eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug and alcohol screening. Candidate must disclose potential, actual, or apparent conflicts of interest in compliance.
Offers are made expressly subject to the applicable federal and state laws, statutes, rules, and regulations of this institution and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at: .

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy, please contact the Clayton State University Office of Human Resources at . For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at .