Supervisor, Credit & Collections (Fraud) - Start Immediately

We are looking for a resourceful Supervisor, Credit & Collections (Fraud) to join our passionate team at Comcast in Georgia.
Growing your career as a Full Time Supervisor, Credit & Collections (Fraud) is a fantastic opportunity to develop useful skills.
If you are strong in problem-solving, communication and have the right initiative for the job, then apply for the position of Supervisor, Credit & Collections (Fraud) at Comcast today!

Job Summary

Supervises the daily activities of a designated team to ensure outstanding credit, collection, fraud, or vendor operations management and a smooth efficient workflow. Responds to internal and external customer inquiries. Supports the development of collection Representatives and leads' individual also team efficiency as well as performance. Coordinates and supervises the day-to-day activities of business support, technical or production staff. Sets priorities for the team and checks work at regular intervals.

The position is 100% Virtual / Remote / Work from Home.

Core Responsibilities

• Supervises a team of on average 10, but up to 18 representatives (non-exempt, hourly), establishes performance goals, provides focus and performance reviews as well as supports team also individual employee development. 

• Acts as change champion and leads change in communicating important business initiatives as well as diffuses opposition from a tenured team.

• Communicates information to manager and staff to promote service excellence as well as individual personal growth. 

• Promotes positive employee relations by encouraging a team environment of open communication, approachability, also fair and consistent treatment of all employees within a workforce dedicated to diversity as well as advocacy of the company. 

• Provides mentoring as well as feedback to team members by encouraging trust, support, motivation, and accountability.

• Creates coaching plans to enhance performance and supports the team by promoting employee development.

• Communicates messages to team in a positive manner that conveys connection to the business strategy, customers, and employees.

• Supports team members in problem solving as well as addresses called out internal and external customer issues in a responsive, timely, also accurate manner to achieve maximum customer satisfaction. 

• Celebrates and reinforces employee successes through recognition as well as promotion.

• Facilitates routine huddles with the team focused on improving the employee experience and the customer experience.

• Develops action plans as appropriate based on employee feedback.

• Partners with manager to develop effective cross-training programs for personal development and to enhance efficiencies. 

• Hires, trains, and develops staff to ensure outstanding customer service as well as operational goals are achieved.

• Assists in the development and implementation of operational strategy.

• Establishes and monitors clearly defined key performance indicators for all team personnel.

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Other duties and responsibilities as assigned. 

Job Specifications:

• Flexibility in handling multiple initiatives as department grows.

• Experience in fraud is a plus.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how your job is done.

• Lead the customers' experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff! - Be hardworking learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.

• We win as a team! - Make big things happen by working together and being open to new insights. Get results and growth.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles and helping us elevate opportunities to do better for our customers.

• Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Benefits of working as a Supervisor, Credit & Collections (Fraud) in Georgia:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

● Remote Work opportunity