Support specialist

Stronger Families for a Stronger Georgia.   The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians. 

What we offer . Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending upon the position.

Start your career in public service .  DFCS/Office of Family Independence (OFI) is seeking a professional candidate for the position of Economic Support   Specialist 1  to process SNAP benefits (Food Stamps) and specific class of assistance Adult Medicaid cases for the senior population. This position reports to Economic Support Specialist Supervisor in Clinch County GA. 

JOIN OUR TEAM!!!

Pay Grade E Roles and Responsibilities:  Under direct supervision, the selected candidate will work with customers to process applications and renewals to determine eligibility for DFCS programs.

 

• Determines eligibility for SNAP benefits (Food Stamps) and specific class of assistance Adult Medicaid for the senior population.

• Processes applications and/or renewals using appropriate criteria and policies consistently and according to established guidelines.

• Records and evaluates personal and financial data obtained from individuals. 

• Input and update a high volume of data using standard office hardware and software.

• Performs other professional responsibilities as assigned.

• A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required.

 
NOTE:

• Applicant must pass the standard agency testing protocol for the position in which they are hired to maintain the position. 

• Although agency employees are authorized to telework temporarily, employees are subject to be called into the office as needed and upon request.

• Positions open to external candidates and promotional opportunities only.

• High school diploma or GED AND (1) One year of related experience which involved customer contact/interaction.

OR

 

• Completion of 90 quarter hours (60 semester hours) at an accredited college or university.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:

• Four (4) years related experience which involved customer contact/interaction as a regular part of the position.

• Combination of education and/or customer contact/interaction experience for a total four (4) years.

• At least six-months of experience (nursing homes, AARP, faith community, civil organizations, etc.) working with and understanding the challenges facing the senior population and seniors with disabilities.

• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

• Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.

• Must possess good time management skills, organizational skills, and flexibility.

• Must be able to work independently.

• Demonstrated excellent customer service skills.

For more detailed information about the Georgia Department Human Services

Employment Information

 
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer
 
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: .
 
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
 
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
 
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
 
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.

 
This position is subject to close at any time once a satisfactory applicant pool has been identified.