Technical Support Associate

We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a Technical Support Associate to work at Cirrus Systems Inc in Portsmouth, NH. This opportunity could be the one you’ve been looking for.

Pay Rate: $20-24/HR

Schedule: Mon-Fri (flexible - an 8 hour shift between 8AM-6PM)

Location : Portsmouth, NH

Duration: Temp to Hire

Why you should apply to be a Technical Support Associate:

• Join a world-class support team at Cirrus Systems Inc.

• Be part of a journey to provide exceptional support to customers and installers.

• Work in a fast-paced, problem-solving environment.

• Collaborate with a team of motivated professionals.

• Embrace Cirrus' core values of passion, removing friction, quality, respect, winning as a team, and innovation.

What’s a typical day as a Technical Support Associate? You’ll be:

• Providing fast, effective, and professional support to customers and installers via phone and email.

• Diagnosing and resolving product issues.

• Managing support requests and following support processes to resolve level 1 support issues.

• Escalating complex issues to level 2 support.

• Accurately processing and recording call transactions using support ticketing software.

• Tracking tickets through the support process until completion.

• Creating orders for replacement parts and tracking returns.

• Aligning performance to assigned KPI goals.

• Performing additional duties as assigned.

This job might be an outstanding fit if you:

• Have strong organizational skills, problem-solving abilities, and attention to detail.

• Possess exceptional phone etiquette.

• Can manage multiple priorities and work well under pressure.

• Are self-motivated and thrive in a team environment.

• Have a technical mindset and a passion to learn about and understand our product.

• Demonstrate excellent written and verbal communication skills.

• Have knowledge of customer service principles and practices.

• Are willing to learn new skills, software, hardware, and repair processes.

• Hold a high school diploma or equivalent (required).

• Have experience in customer service/support, communications, or the electronics field

What happens next: Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Technical Support Associate today!

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.