Tier Two IT Help Desk Technician

Your future? Let's build it! Volt is immediately hiring a Tier Two IT Help Desk Technician in Lewiston, ID. As a Tier Two IT Help Desk Technician you will:

• Fulfill first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums; records and logs all pertinent data concerning trouble calls through ticketing system.
• Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
• Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Administer support and troubleshoot various issues hardware and software issues, including on-the-spot problem solving for end users.
• Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow ups to help requests as needed.
• Provide end-user “how to” assistance.
• Other duties as assigned.

This is a full-time opportunity. The ideal candidate will have:

• 2+ Years of direct experience in an enterprise sized technical support environment.
• Strong interpersonal and communication skills are required.
• Perform on-site and remote troubleshooting through diagnostic techniques
• Experience with Active Directory Domain Services to configure users and computer
• Preferred experience with Group Policy experience to configure devices (configuring devices in Active Directory)
• Prior experience installing, configuring, troubleshooting, and repairing Windows-based computers, including expert knowledge of Windows 7, 10, within enterprise environments
• Familiar with TCP/IP networking concepts, Internet, and email systems, end user desktop support and web servers
• Ability to follow technical process and procedures
• Strong documentation skills

Pay Rate: $22 - $26 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at . Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Volt is acting as an Employment Business in relation to this vacancy.