Warehouse customer service representative

Full job description

Geary Pacific Supply is currently seeking a Warehouse Customer Service Representative to join their team today!

Pay: $20-$24 per hour, plus bonuses

Shift: M-F Full time, store hours are 7-5

Benefits:

• Paid Time off
• Paid Holidays
• Monthly, quarterly, and annual bonuses
• Medical
• Dental
• Vision
• Life Insurance
• FSA Plan
• Long-term Disability
• 401K with matching
• Profit sharing
• Find your next career path with Geary Pacific - We offer room for growth!

Job Summary:

The Customer Service Representative (CSR) is a customer‐facing position that is typically the initial point of contact for a customer wishing to buy from Geary Pacific. The position requires specialized Product Knowledge, use of the company computer system (Mincron), ability to use Microsoft Office products like Excel and to research information on web sites supported by Geary Pacific suppliers. The position requires excellent attention to detail and the ability to multi‐task because of the need to service customers that are physically present and on the telephone.

Responsibilities:

• Handle inbound and outbound calls and write sales orders, including price quotes, bids, RTS, and warranty credits
• Manage backorders, open orders, and pending orders
• Reconcile cash drawer and set up new customer accounts
• Perform showroom product management/merchandising, order picking, stocking, cleaning, organizing, and labeling
• Perform cycle counts and manage delivered orders
• Assist warehouse with receiving and deliveries and run company errands as needed

Requirements:

• 2+ years of experience in customer service (both over the phone and in-person) (Required)
• Previous experience in an industry related to the following is required: Distribution, construction, HVAC, contracting, roofing, etc.
• High School diploma/GED (Required)
• Driver’s license with insurance and reliable transportation (Required)
• Proficient with the use of PC, iPad, smartphone, web-based online ordering, Microsoft Word, Outlook, and Excel
• Must be able to learn company-supplied software like CRM tools (SMP) & ERP (Mincron)
• Excellent communication skills, written and verbal, and the ability to problem solve for customers
• Must be a team player

Employment may be contingent on successfully passing a background check and drug screen, in accordance with applicable law.

About Geary Pacific Supply:

Geary Pacific is a Customer Service Company that also happens to be in the HVAC distribution business. We provide heating, air conditioning, and ventilation products to the Contractors that install and service the products. We have been in business for over 60 years and have over 30 locations throughout the Western United States.

We are committed to providing a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the success of their customers and Geary Pacific. Learn more about us at

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Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person