DESCRIPTION
At Ring, we create affordable smart security solutions designed for every home. Our creative team is looking for a seasoned and versatile copywriter to help drive creation of new and existing content routed in strategy for Ring and our affiliate partners, elevating overall customer experience in our signature neighborly voice.
We are seeking an experienced mid- to senior level copywriter who has a strong passion for the customer and their experience; and has a deep rolodex of work in educational and subscription-based content. Our ideal candidate is a self-starter who has successfully strategized, concepted, executed, test/UX research, and launched medium- to large scale 360 campaigns affecting multiple channel content. This Copywriter will work directly with content team creatives, UX, product management, stakeholders, legal, development and QA across multiple channels including email, push, sms, app, support, and occasionally assist on brand initiatives.
Key job responsibilities
- Concept, strategize, write and execute a variety of cross-channel campaigns for subscriptions, product, promotions, education, and retention
- Craft a seamless user experience across all subscriptions touch points (email, app, site, support, etc.) to blend technical accuracy and creativity
- Partner with copywriters, designers and product managers to create customer-focused solutions and improve existing content and customer experience
- Independently lead campaigns and collaborate with cross-functional partners, stakeholders and go-to-market to drive consensus across teams and advocate for solutions that balance customer needs and business goals
- Ability to thrive in ambiguity, drive toward clear solutions, and balance appropriate tradeoffs between speed and quality
- Be data-driven and obsessed with understanding customers and delivering results
- Test dynamic content across email and app to improve conversion, engagement and better understand the mindset of customers
- Produce all copy in a neighborly, informative voice in line with brand style guidelines and consistently apply the principles of minimalism ensuring that customers get the most simplified experience
- Audit our support site to help shape and refine the overall customer experience
- Create simple, educational articles on our support site for various content
We are open to hiring candidates to work out of one of the following locations:
Hawthorne, CA, USA | Virtual Location - CA
BASIC QUALIFICATIONS
- Required: A comprehensive portfolio demonstrating intelligent branding, range of voice, 360 creative marketing solutions, and customer-centric copy.
- 4+ years of relevant digital content creation and/or subscriptions copywriting at an advertising/design agency and/or known brand
- A self-starting, bias-for-action personality who is able to thrive in ambiguity
- Highly proficient in Copywriting, up on market trends, and applies and encourages execution of best practices
- Bachelor’s Degree in Creative Marketing, Journalism, Communications or similar relevant discipline
PREFERRED QUALIFICATIONS
- Experience with editing technical content to be delivered to customers with simplicity
- Management of creatives and/or creative mentor experience
- Excellent communication, presentation and interpersonal skills and previous experience driving creative strategy with stakeholders
- Passionate about tech products with understanding of user experience
- Experience working in ticketed Project Management System (Jira, Workfront, Asana, etc.)
- Basic knowledge of HTML coding is a plus
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57,200/year in our lowest geographic market up to $137,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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