DESCRIPTION
As a Technical Writer in Amazon Web Services (AWS), you will have the exciting opportunity to work with a stellar technical team to create and drive quality standards. You will be a key member of our AWS Partner Organization and Marketplace, that automate and document fully functional enterprise deployment methods on AWS for our customers. The technical documentation plays a vital role in clearly describing each reference so customers can get started with confidence.
Key job responsibilities
As the right candidate, you will have experience editing and creating in-depth content for developer products and the ability to drive consistency and unity across individual documentation sets in a product suite.
You will partner with the development team on feature design and UX design to drive the development of product documentation. Independently follow designs and standards to develop and deliver documentation for AWS products. Write and edit API documentation, user guides, and other documents as directed. Conduct technical reviews and peer edits for grammar, style, and form. You'll also work with a professional technical editor. You'll engage with the engineering teams and support technicians to improve the documentation based on customer feedback and experiences.
You will have a strong understanding of customer needs and experience acting as a customer advocate. Working with other editors and writers on the team, you will use the editorial process to ensure a high-quality documentation experience.
A day in the life
The Technical Writer will collaborate with service team members and other technical writers to develop and deliver content for instructional guides, resolve customer tickets, participate in hiring/mentoring activities, and provide guidance to the service team for documentation related efforts.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA
BASIC QUALIFICATIONS
5+ years experience editing online or web content for a large software product or suite of software products.
Degree in English, Technical Communication, or related field.
Developmental and copy editing skills.
Knowledgeable in using multiple documentation tools to develop base templates and manipulate output styles.
Experience editing highly technical developer or systems administration documentation.
PREFERRED QUALIFICATIONS
Breadth of understanding of enterprise applications and cloud computing is a plus.
Advanced grammar skills.
Experience using markdown in a collaborative environment is beneficial.
Knowledge of Git, Adobe CQ, and similar tools also an advantage.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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