Assistant Director for Financial Education and Engagement

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Reporting to the Office of Financial Aid, the Assistant Director of Financial Education and Engagement evaluates, strategically develops, promotes, and delivers financial aid educational programming including campus outreach, federal aid program-specific counseling, financial literacy programming, and leveraging technology to engage various audiences. Programs are directed at prospective students and families, currently enrolled students, alumni, and campus stakeholders. The position requires strong communication skills and the ability to make independent decisions.

This is a term limited, two-year position.  Position will be renewable pending available or continued funding.

• Create and teach financial education courses and workshops on behalf of the Office of Financial Aid.
• Engage campus stakeholders to identify knowledge gaps, increase the accessibility of, and provide additional training and information on relevant financial aid topics.
• Review and analyze available financial literacy programs and materials for internal and external stakeholders, including developing, managing, and updating content where needed.
• Participate in special projects and office initiatives to engage students (current and former) on the topic of financial empowerment and financial aid resources.
• Evaluate data from existing programs to identify opportunities for new initiatives and to strategically leverage technology to serve students and families. 
• Ensure the accessibility of and diverse representation in Office of Financial Aid financial education materials.
• Develop, manage and update outreach focusing on prevention of student loan default. Advise borrowers on student loan repayment strategies. 
• Monitor retention and success of high risk populations such as, but not limited to, first generation students, low income students, students from underperforming high schools, etc.and develop targeted financial education programming to support these groups.

• Masters degree or equivalent combination of education and experience.
• Three years of experience working in the student financial aid field
• Considerable customer service experience and experience with handling confidential information.
• Strong written and verbal communication skills.
• Demonstrated commitment to diversity and equal opportunity. Experience with members and work environments of a diverse background and strong interpersonal skills.
• Ability to learn and interpret university, state and federal regulations/policies - position will exercise discretion and independent judgment with regard to matters of significance.

• Two years of supervisory experience
• Experience teaching or advising students on financial literacy topics
• Experience with student information systems such as Oracle PeopleSoft system, TeamDynamix, ChatBot AI programs.
• An understanding of the policies and procedures of higher education institutions, especially that affect enrollment management and registrar functions
• Knowledge of FERPA and other federal/state laws and regulations related to higher education
• Demonstrated ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off

A retirement plan that provides two-for-one matching contributions with immediate vesting

Many choices for comprehensive health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts for healthcare and dependent care expenses

The Office of Enrollment Management requires a hybrid work arrangement of minimally three days on-site and two remote days. Thursdays are required as an on-site work day for all.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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