IT Support Specialist

Volt is immediately hiring an IT Support Specialist , for a Remote opportunity with client located in Bellevue, WA.
Seeking a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software. This software facilitates the design process and performs configuration for the plant configuration management for advanced nuclear reactors. This role will be the user-facing interface between the developer team and the users, triaging tickets, explaining solutions, and working with the developers to resolve complex issues.
As an IT Support Specialist you will:

• Become an expert power user of our internal nuclear configuration management software
• Triage new and backlogged user support tickets
• Help users solve their problems by training them, working with them (e.g. via screenshare), and/or building Software Change Requests to send to the developer team
• Regularly inform users about the status of support requests they’ve sent in
• Provide feedback to the developer team about common issues users have, and what updates to the software might help reduce
• Update documentation and training material based on common user needs/questions
• Participate in testing new features during regular new releases of the software

This is a full-time role Ideal candidate will have:

• At least 2 years helping people answer user support questions about complex software, ideally developed in-house
• Demonstrated ability to debug user problems in browsers, including using the in-browser dev console to understand network calls and error messages
• Excellent written and verbal communication skills
• Ability to learn and understand how to use complex custom software in nuclear reactor design space
• Ability to work professionally with users through complex and often frustrating issues
• Ability to teach users how to use software effectively
• Ability and willingness to understand enough depth about how the system works to know when developer changes are needed
• Interest in learning more about Python/Django/Javascript/Vue software development desired
• Strong communication skills desired
• The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork

Pay Rate: $45-$65/per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt is acting as an Employment Agency in relation to this vacancy.