Product Manager

at Insight Global in Wilmington, Delaware, United States

Product Owner: Business One Stop

The Government Information Center ( GIC ) is a division within the Delaware Department of State whose goal is to connect citizens to their government via the internet. The GIC assists state agencies, divisions, and local governments with the creation and maintenance of their websites. We also lead the statewide Common Look & Feel ( CLF ) branding initiative, as well as provide graphic design, video production and social media content writing for Delaware government.

This position will work across state government, and with local governments in Delaware, to manage the Business One Stop platform (onestop.delaware.gov) - which is the online platform that new and existing businesses use to get their primary transactions with the state completed. Business One Stop is one of few multi-agency software systems in the state - and one that is highly rated by end users.

This position will help bring about new product offerings from other state agencies into One Stop.

This position will also research, craft and organize content for Business One Stop.

This position will work with multiple agencies, and will have a strong collaboration with the entire GIC team. This position reports to the GIC Director.

A Bachelor’s Degree and 2 to 5 years of experience in product ownership is desired.

Successful candidate will be able to manage priority setting based on data, evidence, and user research.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: .

Skills and Requirements

Job Requirements:

• Keep user’s need at the forefront: solve problems for users

• Set the product roadmap for expansion of the Delaware Business One Stop

• Communicate the vision for Delaware Business One Stop internally and externally

• Work with agencies throughout state government to educate them on Business One Stop and work to get more agency transactions included

• Manage and direct the work of the vendor partner who is designing and developing the platform

• Advocate for Business One Stop, build momentum for the product

• Conduct user research with end users (especially small and medium sized businesses) and with agency staff

• Connect with those using the product (end users and agency users) often

• Inform and engage other stakeholders

• Use analytical data to drive decisions

• Evaluating feedback on a continual basis

• Research topics related to creating, operating, expanding, and closing a business within Delaware and the various government agencies processes

Knowledge, Skills, and Ability:

Systems Thinker

• Ability to use systems thinking to see the “global” picture of what it takes to set up a business with state government

• Ability to use systems thinking to design and execute a roadmap for Business One Stop, building out an even better product that helps small and medium sized businesses start, operate, and grow in Delaware.

• Ability to make difficult decisions

Communication

• Ability to use plain language to get across complex subjects

• Ability to form a ‘team’ of cross-agency partnership

• Ability to work collaboratively

Research

• Ability to research, ask questions, and develop knowledge on business licensing, certification, and registration in Delaware.

Time-management Skills

• Ability to schedule and implement multiple priorities within the product

• Strong multi-tasking and time-management skills with the ability to prioritize work.

Team Culture

• Ability to remain flexible null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .