Supervisor Scheduling

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Job Summary:

Oversight of day to day operations of the scheduling department at the Cardiothoracic Surgeon's Office. Training and coaching staff in all areas of their job functions and ensuring accurate and timely patient access.

Essential Responsibilities:

• Oversee front desk/check out at the Cardiothroacic Surgeon's Office (CTS). Assist with check in/check out duties as needed.
• Oversee all scheduling functions within the CTS office to ensure that schedules are booked appropriately and completely and that reminder calls are being performed.
• Oversee Surgeon and other provider schedules to ensure that schedules are booked appropriately and completely and that reminder calls are being performed.
• Perform new hire training and ongoing training for scheduling staff.
• Facilitate and update any hospital related lists per the guidelines.
• Working knowledge of all functions within the CTS scheduling department.
• Resolve staff, provider, and patient related concerns. Work with management as needed.
• Perform quality checks on all schedules, lists, consults, tasks, and careslips in a consistent manner. Provide education as needed.
• Provide timely and accurate feedback on processes and challenges to the Manager.
• Collaborate with all departments and management on process improvement ideas when applicable.
• Cross cover and support other scheduling departments when needed.
• Work in the front desk area during peak times, vacations illnesses, etc.

Education:

• Bachelor's Degree and minimum of 1 year experience OR 3 years' experience in the discipline.