Telecommunications Installer #

Telecommunications Installer/Technician

Location : Remote in Peoria, Bloomington, or Springfield Illinois areas. May go into the East Peoria Construction office now and then for paperwork. 

Travel: This is a traveling position to client sites in the Central Illinois territory. Day travel with occasional (less than 10% a year) overnight travel. 

Shift: Monday - Friday (8am - 5pm) 

A Telecommunications Installer/Technician is tasked with installing, maintaining, and repairing telecommunications systems and equipment. This role involves handling a range of technologies, including telephone systems, internet services, cable television, and other communication devices to ensure reliable and high-quality service for customers.

Key Responsibilities

Installation and Configuration :

• Set up and configure telecommunications equipment such as routers, modems, phone systems, and cable lines.
• Establish communication systems for residential and commercial customers.
• Test and troubleshoot installed equipment to ensure proper functionality.

Maintenance and Repair :

• Diagnose and fix issues with telecommunications equipment and infrastructure.
• Conduct routine maintenance to keep systems running efficiently.
• Address service calls and troubleshoot network or connectivity issues.

Customer Support :

• Deliver excellent customer service by explaining installation procedures and equipment usage to clients.
• Handle customer complaints and offer technical support both on-site and remotely.
• Educate customers on effectively using their new telecommunications systems.

Technical Operations :

• Install and terminate cables, including fiber optic, coaxial, and Ethernet.
• Utilize specialized tools and equipment for installation and testing, such as cable testers and signal meters.
• Program and configure telecommunications systems to meet customer specifications.

Documentation and Reporting :

• Maintain accurate records of installations, repairs, and maintenance activities.
• Complete and submit the necessary documentation and reports promptly.
• Keep inventory of supplies and equipment used in installations and repairs.

Qualifications

Technical Proficiency :

• Skilled in using hand and power tools.
• Understanding of telecommunications systems and networking principles.
• Ability to read and interpret technical manuals, blueprints, and schematics.

Experience and Education :

• At least 2-3 years of experience in telecommunications installation, maintenance, or a related field.
• Fiber, copper, and/or patch experience.
• Experience installing phone systems.

Soft Skills :

• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Good physical condition and ability to work in various environments, including heights and confined spaces.

Preferred Qualifications :

• Experience with voice systems in the telecom industry. 
• High school diploma or equivalent; additional technical training or certifications preferred.
• Certifications such as CompTIA Network+, Certified Fiber Optic Technician (CFOT), or similar are advantageous.

Employee Benefits

• 401k matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Business expense reimbursement
• Mileage reimbursement
• Paid time off
• Hybrid work schedule

We are looking for a dedicated individual who can excel in a high-energy environment, manage diverse technical tasks, and provide excellent service to our customers.

#PTS