Banquet Supervisor - Urgent Hire

We are on the lookout for a competitive Banquet Supervisor to join our productive team at Suburban Inns in Grand Rapids, MI.
Growing your career as a Full Time Banquet Supervisor is a fantastic opportunity to develop exceptional skills.
If you are strong in presentation, persuasion and have the right mindset for the job, then apply for the position of Banquet Supervisor at Suburban Inns today!

 

Embassy Suites is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

* Position can be used as an internship 

* Shifts: Varies- must be available weekends

* Wage: $18/hr and up, based on experience

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• Holiday Pay
• 8 hours of paid volunteer time per year (must be accredited)
• Advancement opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for the overseeing operations of banquet events and service functions while following local health department standards, Suburban Inns’ standards/core values, and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in professionally appropriate attire, presented neat and clean
• Ability to carry large and heavy trays on a continuous basis throughout a shift
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Work with Banquet Supervisor, Executive Chef to schedule/coordinate personnel requirements for event functions
• Assist with diagram buffet tables, guest tables, and other function room set-up needs for special events
• Hold pre-function meetings with servers and bartenders to ensure smooth, efficient service; assign server stations and coordinate timing of courses
• Ensure that all banquet staff are well-groomed and in proper uniform, including name tags
• Assist with on-going sales efforts for group and local function business
• Recommend corrective actions as necessary to help assure that budget goals are met.
• Assure proper inventory of all banquet service equipment and supplies to meet required needs
• Act as “head waiter” at special, private functions and may greet and seat guests as necessary
• Handle all guest complaints according to Suburban Inns’ standards
• Train/supervise banquet service staff
• Regularly inspect all front- and back-of-the-house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance, and other standards for the department are met
• Assure that all functions are properly staffed in accordance with the approved staffing schedule
• Assure the neatness, cleanliness, and safety of all banquet areas
• Participate in scheduled F&B meetings
• Conduct after-event evaluations to improve quality and efficiency of event functions
• Ensure that all appropriate charges are billed correctly to each event
• Recommend advertising ideas
• Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods
• Maintain the ability to follow directions from banquet event orders
• Responsible for set up, service, maintenance, and break down of banquet rooms
• Follow all Suburban Inns processes
• Exhibit regular and recurrent attendance records     
• Ensure proper scheduling of banquet staff in conjunction with weekly event business volume
• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. Minimum of one year job related experience

License, Registration, and/or Certification Required: ServSafe and TIPS Certification (may be completed upon hire)

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change

Manual Skills:  Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

Uniform and Appearance Guidelines:

 
Uniform:  Uniform shirt and name tag provided.  Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance:  Visible earrings are allowed in the ears only or must be covered throughout the course of the shift.  Hair must be of a natural color and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.

 

Benefits of working as a Banquet Supervisor in Grand Rapids, MI:

● Learning opportunities
● Advancement opportunities
● Advantageous package