Business Systems Analyst

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

Our Menu and Configuration Enablement team is looking for a Business Systems Analyst to join the team! This role has the opportunity to be involved in the core team that creates, deploys, and manages technology solutions for all U.S. McDonalds restaurants.

Accountabilities & Responsibilities:

• Partner with business owners to understand business objectives and define the business and functional requirements.
• Deliver high quality business and functional requirements to the Menu and Configuration Enablement team(s) for the purpose of completing the design, test, and implementation phases of the project life cycle.
• Coordinate and participate in the following
  • review, revisions, changes, enhancements, testing, documentation, and member notification of product enhancements and/or business opportunities.
• Document and coordinate changes and enhancements of products and services and prepare and/or present documentation of business/technical presentations.
• Participate and influence Menu Category, Innovation, and Marketing teams to support Menu and Configuration Enablement initiatives.
• In-depth project management
  • Develop detailed project plans, manage project schedules and tasks, communicate deadlines, risk management, and creatively solve issues to ensure project are completed within scope, budget, quality, and timeline.

Qualifications

• Ability to build strong relationship, be collaborative and show organizational skills with a high degree of initiative and self-motivation.
• Ability to work as a member of matrix based diverse and geographically distributed project team.
• Represent strong analytical, decision-making, communication, and negotiation abilities.
• 2 + years of experience with Jira, Confluence, and ServiceNow
• Advanced Microsoft Suite experience (i.e., Excel, Visio, Power BI)
• Knowledge of agile methodologies with CAPM or PMP certification is highly desired.
• Knowledge of quality and testing principles (i.e., positive, negative, regression testing)

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.