CLT Airport Premium Lounge Operations Manager

Full Job Description:

Unit Description: Sodexo is seeking a Food Operations Manager 2 for The American Express Centurion Lounge in Charlotte Douglas International Airport CLT. The Food Operations Manager will direct all FOH operations, including FOH training and development, payroll, inventory management, appearance care, and service management. This position will report directly to the General Manager. The schedule will be Monday to Sunday with weekends and holidays as business dictates and offers a competitive salary with a full benefits package that kicks in immediately.

The successful candidate will:

• direct and oversee all hourly employee service day-to-day operations
• develop, mentor and engage with supervisors and frontline employees
• achieve company and client financial targets and goals
• develop and maintain client and customer relationships
• work hands-on with the team
• ensure safety and sanitation compliance

The ideal candidate will have:

• a FOH background with extensive experience with ordering and inventory management
• demonstrated leadership skills and proven ability to foster culture, retain employees, and develop teams
• a strong background in safety and sanitation compliance

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.Position Summary:

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement. Key Duties:

• Establishes a safe work environment
• Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention
• Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes
• Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met
• Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan
• Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements:

• Basic Education Requirement - Associate's Degree or equivalent experience
• Basic Management Experience - 2 years
• Basic Functional Experience - 2 years work experience in food services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.