Director of Business Systems

Director of Business Systems

Prime Hospitality Group

Established in 2017, Prime Hospitality Group started with five Ruth’s Chris restaurants and swiftly grew to become the largest franchise group of the global brand. In recent years, we’ve expanded beyond restaurants into a thriving collection of exciting service-oriented brands. As a committed employer, we seek dedicated team members and empower them to achieve their goals. With passion and values to guide our team, we work tirelessly to provide unparalleled hospitality and outstanding experiences. Join us!

Award-winning Culture

At PHG we’re proud of our agile and committed culture, which has led to certification as a “Great Places to Work” in Indianapolis in 2024. We’re honored to have been ranked and we know that it's our collective dedication that makes PHG an exceptional place to work.

Core Values

Demand for Excellence

Passion for Hospitality

Desire to Win

Unwavering Commitment

Hunger to Grow

Your Impact

The Director of Business Systems will be a strategic leader responsible for overseeing all tools and platforms used at PHG to support its operations, processes, and workflows. This individual will partner with individual team leaders and external vendors/third party partners to ensure all systems are up to speed and not interfering with cross functional support. The ideal candidate should have experience identifying and analyzing how new or existing business systems can improve the organization's functioning, specifically in the hospitality space.

Your Responsibilities

• Act as the subject matter expert in Aloha and other POS systems.
• Responsible for the management and maintenance of restaurant system hardware.
• Ability to handle third-party integration support and maintenance including systems like Paytronix, Aloha, Toast, Paylocity, etc.
• Oversee the utilization and management of ticketing systems.
• Oversee our managed I.T. through bi-weekly meetings to provide feedback on how to best support the team needs.
• Partner with our service desk provider to assist users in finding suitable solutions for their needs by developing user-friendly functionalities and interfaces.
• Manage budgets and forecast project costs with third-party vendors.
• Oversee the ongoing maintenance, troubleshooting, and upgrades of all restaurant systems to ensure maximum uptime and reliability.
• Develop and implement proactive measures to identify and address potential system issues before they impact operations.
• Provide technical support and training to restaurant staff to optimize system usage and efficiency.
• Stay abreast of industry trends and emerging technologies to identify potential new vendors and solutions that can enhance restaurant operations.
• Provide guidance to executives on system logistics and strategy for business needs.
• Enhance and formalize laptops, including implementation of Microsoft 365.

Your Skills/Experience

• 7+ years of management experience managing and implementing business systems in the hospitality space.
• Bachelor's degree in Information Systems or related field, preferred.
• 7-10 years of direct experience in an IT role with under a multiunit restaurants concept, fine dining or fine casual is preferred.
• Point of Sale maintenance for 10+ location; experience with scaling locations through natural growth and acquisition is a plus.
• Experience implementing and maintaining HRIS systems is preferred.
• Proven ability to lead, develop, and collaborate with teams through change.
• Demonstrated track record of effective project and timeline management.
• Established record of staying within timeline and budget.
• Ability to operate with confidentiality while managing conflict and/or business-related information.

Our Perks and Benefits

PHG is committed to continually enhancing the employee experience by actively

seeking new perks and benefits. For the most up-to-date offerings visit primehg.com.

Work Authorization Requirements

Authorized to work in the United States of America.

 

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment.

Affirmative Action / EEO Statement

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex,

religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Prime Hospitality Group is a curated collection of brands — spanning upscale restaurants, bars, and hotels. PHG is a family-owned business founded and led by husband-and-wife entrepreneurs, Ryan and Kristy Rans. As passionate service experts, Kristy and Ryan are committed to delivering best-in-class hospitality and creating an inspiring work culture. Through their leadership and dedication, PHG is an environment that fosters professional growth and continually challenges its team to reach their full potential. Every PHG team member is guided by the company’s five core values; demand for excellence, passion for hospitality, hunger to grow, unwavering commitment, and desire to win. In addition to their stellar service caliber, PHG stays on the cutting edge of technology and strives for greater sustainability. As Prime Hospitality Group continues to grow, the team stays fresh in its approach and remains dedicated to maintaining impeccable standards when it comes to quality.