Ford Field Clubs-MGR

LOCATION:   Ford Field, Detroit, MI - Home of the Detroit Lions the 2023 NFC North Champions. Home of the the annual Quick Lane Bowl college football bowl game, state championship football games for the MHSSA, the MHSAA State Wrestling Championships, and the MCBA Marching Band State Finals, among other events. With a regular seating capacity of approximately 65,000.

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Job Summary

Job Summary:  As a clubs manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome, delicious food and beverage as well as quality service to our guests. The ideal candidate will be an experienced operations leader who is focused on people, quality and winning one customer at a time.

Key Responsibilities:

•Maintaining positive guest relationships including obtaining regular feedback through guest communication, table visits and executing show quality standards
•Provides operational planning in line with different event needs, maximizing profits and ensuring adequate products are ordered to service each event
•Interviews, hires, trains, and develops team members according to Levy guidelines
•Promotes a positive work environment through maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
•Ensures all event setups and breakdowns are executed correctly, efficiently and expeditiously, both in guest facing areas as well as back of house, pantries, paperwork and staffing grids
•Completing events walks of the building
•Managing product transfers and requisition sheets to accurately track products during events
•Ensuring accurate end of month inventory completion
•Overseeing operations and service standards during events, hold team accountable to steps of service to ensure a high level of the guest experience and communicates any guest service issues to Director of Premium
•Ensures team members have the tools necessary to complete their jobs
•Holding pre-shift meetings to set the tone for events
•Holds team accountable to steps of service to deliver great guest service
•Conducting progressive coaching with team members
•Builds and maintains strong relationships with coworkers, clients, guests and Levy team members
•Executes all menus, promotions and programs as outlined by the Director of Premium in accordance with Levy standards
•Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards and client requirements
•Engages in the financial goals of the operation with support from the Director of Premium
•Executes required reporting in a timely manner included but not limited to consumption reports, gratis logs, sales reports, alcohol incident logs, safety trainings and inspections, financial updates & time card reconciliation
•Completing point of sale updates and regular maintenance checks
•Regular equipment inventory, organization & maintenance
•Working with the culinary and purchasing team to ensure regular updates to the clubs theoretical matrix to ensure accurate theoretical margin calculations
•Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
•Supporting other properties and departments as demanded by the business
•Other duties/responsibilities as assigned 

Preferred Qualifications:

•2+ years of experience in a food and beverage operational position
•Bachelor’s degree in hospitality management is preferred
•High level of computer literacy
•Passion for hospitality, food and guest experience
•Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.