Healthcare Director of Guest Experience

Are you passionate about creating amazing experiences in the hospitality industry? Then consider NEXDINE Hospitality for an amazing hospitality journey! We deliver trusted dining, hospitality, fitness center, and facility management services nationwide. Experience the NEXDINE difference with authentic and transparent programs. Our family of companies create unique experiences. We value responsiveness, creativity, and excellence. Embrace rewarding opportunities to make a difference in the world of hospitality. Explore www.nexdine.com to start your amazing journey with us today!

*NEXDINE will not partner with outside agencies or recruiters for this position*

Job Details

Position: Healthcare Director of Guest Experience

Location: Philadelphia

Salary: $75,000 - $85,000 per year

Benefits: YES!

We provide our full-time team members a generous compensation and benefits package, training, opportunity, and support. We also provide resources, rewards, and incentives to our valued employees.

• Weekly paycheck
• Health, dental and vision insurance
• Company-paid life insurance
• Many supplemental insurances
• 401(k) savings plan
• Paid vacation, holiday and sick time
• Employee Assistance Program (EAP)
• Plus various perks!

Pay Frequency:

• Weekly - Direct Deposit

Job Summary:

The Healthcare Director of Guest Experience reports to the Vice President of Campus Dinning & Hospitality and is responsible for Guest Experiences of those we server within the daily operations of our Senior Living Life Plan Community. The Healthcare Director of Guest Experience is responsible for exceeding all operational goals, client objectives, resident satisfaction, people management and development while creating a positive work environment for staff and creating the best resident dining experience for our residents!

Director of Guest Experience Key Tasks and Essential Functions

Customer Experience:

• Actively engage with residents and guest throughout all venues on campus while ensuring service and operational excellence standards are in place
• Cascade that all Front of House colleagues carry themselves in a professional manner while ensuring that service standards of Hospitality are maintained on a consistent basis.
• Set the standard for Service Excellence and work to continuously mentor, coach and develop colleagues to learn, understand and elevate these standards.

Operations:

• Work closely with the Executive Chef regarding the purchasing of all food or other supplies as needed to ensure resident satisfaction is achieved
• Responsible for all essential functions of payroll processing and other financials within scope of responsibilities
• Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines and productivity are maintained by all colleagues

Financial:

• Manage department controllable expenses and adhere to budgetary guidelines.
• Ability to generate financial reports and P&L analysis and reporting
• Develop operational forecasts and manage departmental accounting functions
• Oversight of beverage inventory management and updating price fluctuation

People:

• Provide direction and manage performance of all direct and indirect reports ensuring employee development and engagement
• Manage and motivate employees through continuous communication and encouragement
• Instruct, train, and mentor in the preparation of cooking, garnishing, presentation of food and customer service
• Provide superior customer service and lead by example to including being attentive, approachable, greeting and engaging with residents.

Skills and Aptitude:

• Excellent verbal and written communication skills
• Customer/Client Focus
• Problem Solving/Analysis - think outside of the box mentality
• Leadership and development - mentor
• Team Oriented and team builder
• Project Management
• Ability to lift/pull 40 pounds

Required Education and Experience:

• Bachelor’s degree, culinary school certificate or degree or equivalent combination of education and experience
• 5-7 years’ experience in a Senior Living, High-End Restaurant, Country Club or Hotel setting.
• Microsoft Office Suite

Required Eligibility Qualifications:

• ServSafe Certification
• Choke Safety Certification
• Tips Certified Preferred

Who We Are:

NEXDINE Hospitality creates amazing experiences. Our family of brands provide trusted dining, hospitality, fitness center and facility management services. We proudly serve businesses, independent schools, higher education, senior living communities, and hospitals nationwide. Plus, NEXDINE’s Chai Dining is the only brand in dining management solely dedicated to celebrating Jewish Lifestyles. We put our people first to free their passion and creativity and deliver finely tailored, authentic, expertly managed programs for each of our client partners. The NEXDINE Experience is responsive, transparent, and authentic. Learn more about what the NEXDINE Experience can mean for you at www.NEXDINE.com

NEXDINE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other classification protected by law. NEXDINE participates in E-Verify.